Quality Of Life &  Your Rights

In the words of Helen Keller: Alone we can do little; together, we can do so much .I believe that our country and our economy will be stronger when Canadians embrace diversity to its fullest. That means ensuring that everyone has equal opportunity to fully participate in society – and it means recognizing that our Canada includes everyone.

An adult person in care has the right to a care plan developed:

  • (a) specifically, for him or her, and
  • (b) on the basis of his or her unique abilities, physical, social and emotional needs, and cultural and spiritual preferences

An adult person in care has the right to the protection and promotion of his or her health, safety and dignity, including a right to all of the following:

  • (a) to be treated in a manner, and to live in an environment, that promotes his or her health, safety and dignity;
  • (b) to be protected from abuse and neglect;
  • (c) to have his or her lifestyle and choices respected and supported, and to pursue social, cultural, religious, spiritual and other interests;
  • (d) to have his or her personal privacy respected, including in relation to his or her records, bedroom, belongings and storage spaces;
  • (e) to receive visitors and to communicate with visitors in private;
  • (f) to keep and display personal possessions, pictures and furnishings in his or her bedroom

An adult person in care has the right to participate in his or her own care and to freely express his or her views, including a right to all of the following:

  • (a) to participate in the development and implementation of his or her care plan;
  • (b) to establish and participate in a resident or family council to represent the interests of persons in care;
  • (c) to have his or her family or representative participate on a resident or family council on their own behalf;
  • (d) to have access to a fair and effective process to express concerns, make complaints or resolve disputes within the facility;
  • (e) to be informed as to how to make a complaint to an authority outside the facility;
  • (f) to have his or her family or representative exercise the rights under this clause on his or her behalf

An adult person in care has the right to transparency and accountability, including a right to all of the following:

  • (a) to have ready access to copies of all laws, rules and policies affecting a service provided to him or her;
  • (b) to have ready access to a copy of the most recent routine inspection record made under the Act;
  • (c) to be informed in advance of all charges, fees and other amounts that he or she must pay for accommodation and services received through the facility;
  • (d) if any part of the cost of accommodation or services is prepaid, to receive at the time of prepayment a written statement setting out the terms and conditions under which a refund may be made;
  • (e) to have his or her family or representative informed of the matters described in this clause